REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant Australian and international regulations conventions codes of practice and legislative requirements including those applicable to the importing exporting and transiting of goods

Definition and an understanding of the origins of logistics systems

The main steps in logistics projects

Basic understanding of logistics terms such as JIT pull systems physical distribution systems supply chain management tailor made services etc

The role of the forwarder in logistics activities

The forwarders functions in the supply chain processes

Basic understanding of the role of logistics providers and related physical distribution systems

The procedures of warehousing as they relate to freight forwarding

Types of warehouses

Financial aspects of storage

Rights and duties of the warehouse operator and the customer

Warehouse charges and rent

Documentation and information and communication technology systems used in warehouses

Sources of information required to perform international freight forwarding functions

Principles and techniques of closedloop communication in which checks are made to confirm that messages and responses being given or received are unambiguous and are correctly and clearly understood

Understanding of the principles of quality assurance and customer service standards policies and procedures as they apply in the international freight forwarding industry

Required skills

Communicate effectively with others when applying a knowledge of logistics warehousing storage and distribution to international freight forwarding functions including unambiguous closedloop communication in which checks are made to confirm that messages and responses are correctly and clearly understood particularly in situations where communication is with a person for whom English is not the native language

Read and interpret instructions procedures information and regulations relevant to logistics warehousing storage and distribution aspects of international freight forwarding

Interpret and follow operational instructions and prioritise work

Complete documentation related to the provision of international freight forwarding services including data entry to a computer

Operate electronic communication equipment to required protocol

Work collaboratively with others when providing international freight forwarding services

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when providing international freight forwarding services in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when providing international freight forwarding services

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and appropriately apply technology information systems and procedures to complete workplace tasks

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of

maintaining a current knowledge of the logistics warehousing storage and distribution issues as they relate to the international freight forwarding industry through appropriate continuous professional development activities

interpreting and applying the required knowledge of logistics warehousing storage and distribution to the international freight forwarding role and functions

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

International freight forwarding includes services related to:

Logistics encompasses:

Supply chain management encompasses:

Types of warehouses include:

Warehouse equipment and systems include:

Warehouse charges may include:

Distribution systems encompass:

Distribution centres are:

Sources of information required to perform international freight forwarding functions may include:

Consultative processes may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Communications systems may involve:

Information/documents may include but are not limited to:

Applicable regulations and legislation may include: